Refund Policy

This Refund & Delivery Policy explains how digital products purchased from Artsong.net are delivered and under what circumstances refunds may be granted. By purchasing products from this Website, you agree to the terms outlined below.

1. Digital Product Delivery

All products sold on Artsong.net are digital downloads. After a successful purchase, customers will receive:

  • A download link for the purchased media file (such as an MP4 recording), and
  • Access to any accompanying digital materials, such as a certificate of authenticity where applicable.

Download links are typically delivered through:

  • an order confirmation email, and/or
  • the customer account download section on the Website.

Delivery is normally instant, but may occasionally take a few minutes depending on payment confirmation.

2. Download Limits and Expiration

For security and licensing reasons:

  • Download links may be limited to a specific number of downloads.
  • Download links may expire after a certain period of time.

If your download link expires or you experience difficulty accessing your purchased file, please contact us and we will assist you.

3. File Responsibility

Once a digital product has been successfully downloaded, the customer is responsible for:

  • storing the file securely
  • ensuring the file is compatible with their device
  • maintaining backup copies if desired

We recommend downloading your files promptly after purchase.

4. Refund Policy

Due to the nature of digital products, all sales are final.

Once a digital product has been delivered or downloaded, we cannot issue refunds, as the product cannot be returned.

5. Exceptions

Replacements may be issued in limited circumstances, including:

  • The file is corrupted or technically defective
  • The customer did not receive the download link
  • There was a duplicate purchase due to a payment error

In such cases, we will either:

  • provide a replacement download link

Requests must generally be made within 7 days of purchase.

6. Technical Support

If you experience issues with your download, please contact us with:

  • your order number
  • the email used for purchase
  • a description of the problem

We will make reasonable efforts to resolve the issue as quickly as possible.

7. Unauthorized Distribution

All digital products sold on this Website are protected by copyright.

Purchased files are licensed for personal use only and may not be:

  • redistributed
  • shared publicly
  • uploaded to file-sharing services
  • resold or commercially exploited

Unauthorized distribution may violate copyright laws.

8. Contact Information

If you need assistance with your order, please contact us:

Effective Date: April 24, 2026